FAQ
What isn’t covered by the warranty?
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over 18 months ago (unless otherwise stated)
Non-quality-related issues (after 30 days of purchase)
Free products
When does the warranty begin?
It begins from the day you place your order.
How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.If your product covered by this warranty fails due to a manufacturing defectIf you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@peyou.net
What is valid proof of purchase?
An Amazon order number for a purchase made through PEYOU. A dated sales receipt from an authorized PEYOU Reseller that shows a description of the product along with its price
What if I don’t have any proof of purchase?
If you made your purchase through PEYOU, we might be able to locate your order using your email address, name or shipping address.If you made your purchase through an authorized PEYOU Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.For more information, please contact us at support@peyou.net.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.Please check all of your email folders later if you still haven’t received your confirmation, email support@peyou.net, and we’ll be happy to confirm your order and resend the confirmation email.We apologize for the inconvenience!